Contact Support

If you require assistance or further information regarding your Transoft product, and have an existing support agreement in place with Transoft, details on the ways in which you can contact support are provided below.

Before Contacting Support

To make the most out of Transoft support, and to ensure the quickest response time possible, please ensure you are able to answer the following questions:

which Transoft product does your query relate to?
what version of the product are you currently running?
on which operating system is your Transoft product running on, including the version?
does your problem occur every time or periodically?
is this a new problem, or has it always occured?
if it is new, has anything else changed in your environment that could be affecting the Transoft product?
Are you able to provide Transoft with the steps required to reproduce the error themselves?

When you contact Support, please ensure that you submit your query with as much of the above information as possible.

Ways to Contact Transoft Support

Transoft Support can be contacted via telephone, email or via the form below. Please ensure that you only contact the support group with which you have an existing support agreement.

Americas
Tel: +1(770) 933 1965
Email: ussupport@transoft.com

Rest of World
Tel: +44(0) 1753 778080
Email: uksupport@transoft.com