As a national company that prides itself on providing unrivalled
levels of service, DBC Foodservice (including the household brand -
Danish Bacon) aims to ensure its 6,000 product lines are
efficiently delivered to all of its 20,000 customers.
As part of this commitment, DBC continually reviews ways to make
it easier and more convenient for its customers to do business with
them. DBC realised that from simply being a communication channel,
the Web could easily develop into a primary means of enhancing
customer service. However, a Web front-end is only a part of the
story of successful e-commerce.
Des Donachie, Information Systems Development Manager, DFID
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